Contact & Support
Need help with activation, licensing, or using the app? Reach out and we’ll do our best to get you squared away.
Email support
How to reach us
The best way to get support is by email. Please include as much detail as you can so we can help you quickly.
- Support email: support@buildittv.com
- Business: BuildItTV LLC
- Typical hours: Monday–Friday, 9am–5pm EST (response times may vary during launches and holidays)
What to include in a support request
- Your name
- Purchase email
- Device Name (from Settings → System → About)
- Activation Code (if license-related)
- Windows version (10 or 11)
- A screenshot of any error message
- A short description of what you were doing when the issue occurred
I personally read and respond to support emails. My goal is to help you get the most out of BuildItTV Product Pricing Studio and make sure you feel confident using it to price your work.
— Laney, BuildItTV